Fresh flowers for every occasion in Iligan City

/Replacement & Refund Policy

Replacement & Refund Policy

At JS Petals and Bows Flowershop, we strive to deliver exceptional quality and customer satisfaction with every order.

No Replacement or Refund Guarantee

We do not offer replacements or refunds once an order has been confirmed and delivered. Our floral arrangements are custom-made and perishable, which makes them non-returnable and non-refundable.

Freshness Guarantee

We assure our customers that all flowers used in your arrangement are fresh upon dispatch. Our team takes meticulous care in preparing every order to ensure premium quality and presentation.

Florist Choice Substitution Policy

In rare cases where a specific flower is unavailable due to seasonality or supply constraints, we reserve the right to make substitutions. Any substitution will be of equal or greater value while maintaining the overall theme, style, and color scheme of the arrangement.

By placing an order, you agree to this substitution policy as part of our commitment to timely delivery.

Refund Policy

We do not offer refunds for any reason once flowers are prepared and dispatched. If you have concerns about your order, please contact our support team promptly. For additional information, you may refer to our FAQ and help pages.

Order Cancellations

All orders are final. Cancellations are not accepted, but we may accommodate delivery date changes if we are notified in advance and if the order status still allows changes.

Contact Us

If you need assistance or have questions about your order, please contact us:

Phone: +63 956 426 8247
Email: contact@jsflowershop.com